[Test] Harbor & Pine Logistics
An AI-Powered Customer Portal for Faster Shipment Tracking
Scopic built a customer portal for Harbor & Pine Logistics that brings shipment tracking, documents and support into one place, with an AI assistant that answers customer questions in seconds.
The Challenge
Customers relied on emails and phone calls to check shipment status, request documents and report issues. Information was spread across several internal systems, so support agents spent much of their day looking up the same details. The company needed a portal that pulled this information together, stayed reliable during peak seasons and was easy to use for customers of any technical level.
The Vision
Harbor & Pine Logistics wanted to give its customers a single, self-service place to follow their shipments. The goal was to reduce the time customers spend chasing updates and free the support team to focus on more complex requests.
The Solution
Scopic designed and developed a responsive customer portal that connects to Harbor & Pine’s existing systems and gives customers real-time visibility into every shipment.
Live shipment tracking: Customers see the current status, location and estimated delivery for each order
AI support assistant: A generative AI assistant answers common questions about shipments, delivery times and documents
Document center: Invoices, bills of lading and customs papers are available to download in one place
Scalable infrastructure: Hosted on AWS to handle seasonal spikes in traffic without slowdowns
Skills & Technologies
“Our customers now find answers on their own, and our support team finally has time for the cases that really need them. Scopic understood our business from day one.”
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